Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Mystake, we believe gambling should only ever be viewed as a form of entertainment, similar to cinema or dining out. It should never be considered as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification
Gambling is only for adults. In the UK, you must be 18 years of age or older to participate in gambling activities. Mystake is committed to preventing underage gambling and verifies the age of all users during registration. If you are under 18, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, support is available:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity from family, friends, or partners
- Gambling with money needed for essentials (rent, bills, food)
- Neglecting work, school, family, or social obligations due to gambling
- Experiencing mood swings or irritability when not gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Failed attempts to reduce or stop gambling
- Borrowing money or going into debt to fund gambling
- Using gambling to escape problems or relieve stress
- Lying to others about the extent of your gambling
Self-Help Tools & Responsible Gaming Features
Mystake provides several built-in tools to help you stay in control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the total amount you can lose over a set period
- Reality Checks: Receive reminders during play sessions to check how much time and money you've spent
- Session Time Limits: Set automatic session timeouts to encourage breaks
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
We encourage you to use these tools proactively. You can access and modify these settings in your account at any time.
Support Organisations & Help Resources
If you're struggling with gambling, professional help is available. Below are trusted organisations offering free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential) - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Self-exclude from all licensed UK online gambling operators - Gamblers Anonymous – Peer support meetings and recovery programme
www.gamblersanonymous.org.uk - National Problem Gambling Clinic – NHS-funded specialist treatment
Available through referral from your GP
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
If You Need Help
If you believe you may have a problem with gambling, please reach out for support immediately. There is no shame in seeking help – problem gambling is treatable, and support services are confidential and free.
Contact one of the organisations listed above, speak to your GP, or call a gambling helpline. You can also contact Mystake's customer support team if you wish to discuss your account or access responsible gaming tools.
Remember: Help is available 24/7.
Mystake's Commitment
Mystake is committed to providing a safe, fair, and responsible gambling environment. We comply with all UK Gambling Commission regulations and maintain strict responsible gambling standards. If you have any concerns or feedback regarding responsible gaming, please contact us.