Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It should always be viewed as spending money for enjoyment, just like going to the cinema or other leisure activities. Please only gamble with money you can afford to lose.

Age Verification

You must be at least 18 years of age or the legal age for gambling in your jurisdiction to use Mystake. UK law requires all players to be 18 or over. We take age verification seriously and reserve the right to request proof of identity at any time.

Parents and guardians: If you're concerned about a young person's gaming habits, please speak to them and seek support from appropriate organisations.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the amount gambled
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Neglecting family, friends, work, or other responsibilities due to gambling
• Borrowing money or getting into debt to fund gambling
• Gambling to escape problems, stress, or negative emotions
• Repeatedly failing to cut back on gambling despite wanting to
• Risk of losing important relationships, education, or employment due to gambling
• Committing illegal acts to finance gambling

If you've ticked any of these boxes, please reach out for support immediately.

Self-Help Tools and Responsible Gaming Features

Mystake provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period (daily, weekly, or monthly). Once reached, you cannot deposit further until the period resets.
• Loss Limits: Set a maximum amount you're prepared to lose during a specified time period. Your account will be restricted once you reach this limit.
• Reality Checks: Receive regular pop-up reminders showing how long you've been playing and how much you've spent. These help keep you aware of your activity.
• Self-Exclusion: Take a break from gaming by temporarily or permanently excluding yourself from your Mystake account. During self-exclusion, you cannot access your account or place bets.
• Cooling-Off Period: Request a break from your account for a set period (minimum 24 hours) to give yourself time to reflect on your gaming.

To activate any of these tools, log into your Mystake account and visit the Responsible Gaming settings in your account preferences.

Support Organizations

If you're struggling with problem gambling, professional support is available. Please reach out to one of these organisations:

United Kingdom

• GamCare – Free, confidential support for problem gambling
  Website: www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24 hours)
  Email: support@gamcare.org.uk
• GamStop – National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Telephone: 0800 197 8225
  Self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Peer support meetings across the UK
  Website: www.gamblersanonymous.org.uk
• National Problem Gambling Clinic – NHS specialist treatment
  Website: www.cnwl.nhs.uk/npgc

International Support

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help

Gambling problems can affect anyone. Seeking help is a sign of strength, not weakness. If you or someone you know is struggling with problem gambling, please don't hesitate to contact one of the support organisations listed above.

Many people recover from problem gambling with the right support. Help is available 24/7, and all conversations are confidential.

Remember: You are not alone, and help is just a phone call away.